Professional security companies rely on analytics and accurate documentation to help protect their client’s business from liability, and their reputation.
The best way they do this is by recognizing recurring incidents and forecasting potential hazards. Identifying hot spots where incidents often arise is a key factor in successfully preventing future occurrences down the road. It’s also the best way to proactively arm your team with the correct resources to respond efficiently and effectively.
Take this scenario for example: You’re contracted to provide perimeter support for your client. Both internal and external patrol teams are tasked with ensuring the safety of all your client’s customers. The contracted property is a multi-story building with business suites throughout.
During regular business hours, a woman who works for one of the businesses is attacked near the staircase. After looking at the tapes you identify the suspect as an associated person from a similar incident that also occurred near the staircase.
Could you prove your team made all perimeter checks during that time? Do you know how quickly your team responded to the incident? Most importantly, would you be able to protect your client or yourself in a legal suit?
Professional Security Companies Depend on Smart Analytics
It’s time to ensure you can protect all stakeholders in this situation. But what’s truly the best solution for this? Analytics. Analytics is the first factor in your ability to achieve success – and peace of mind.
Analytics gives you the ability to take a closer look at your operation in order to prevent a legal case from financially affecting you and your client’s business. Here’s how:
- Analyzing incident response times provides you understanding about your weaknesses. Use them to improve your processes and strengthen your protocols. It helps you stay ahead of the potential hazards, forecast them and ensure you’re able to prevent incidents or mitigate them quickly while they’re occurring. Each day, the goal is to measure and then measure again.
- Response times influence other areas of your operation. Long response times are dangerous for your defense. Short response times are the properties of efficient processes resulting in the safety of your clients…and their customers. It’ll certainly strengthen your argument in a liability case.
- Faster response minimizes short term and long term impact of incidents for security companies, such as our example of the woman attacked near the staircase. Time is always of the essence in these situations. Incidents require fast response and must be handled expertly. You’re already aware the attack may result in a lawsuit. Quick response will save you lots of money, affecting your client’s business – and your reputation. Being proactive and preventing incidents like this from occurring over and over again is what we would refer to as job security.
With proper analysis, you can locate the particle impediments in your security operation. You can also figure out other problems unrelated to our example.
Analytics Coupled with Accurate Documentation Reinforces Liability Defense
For now, let’s go back to our example and expand upon it.
After extensive digging into this incident, you have a revelation that many of your client’s customers are being attacked near the staircase for a couple other incidents on record. Sounds like it could take you a while to dissect and solve this problem. Well, that’s certainly true if you’re not using an incident reporting solution to record, track and analyze these associated incidents.
But if you were using an incident management system, you’d be able to quickly identify the trend, proactively establish a sturdier presence, and for this hot spot specifically. Then, you’d see a significant decrease in related incidents, and of all other potential hazards.
With your comprehensive reporting also comes your ability to prove – with accurate documentation – that your team responded appropriately and in an acceptable amount of time. As supplement to your defense, use your documentation from your guard tour system to prove your team has efficiently completed all assigned tours according to schedule.
The biggest problem to remove is liability. Being smart with your analytics and using your accurate documentation to supplement your efforts will solidify your company’s liability defense – giving you the peace of mind you deserve.
Over to You
Having and using analytics are crucial for the effectiveness of your operation. Accurate documentation is vital for your ability to prove that effectiveness in court.
Professional security companies ensure all bases are covered. An incident management and guard tour system will provide you with the smart analytics and accurate documentation you need to protect your clients and yourself against liability.
Click here to see how you can arm your security operation with one-click reports and comprehensive statistics. Get all the data you need for liability defense.
Click here to learn how you can enhance your security operations tours and inspections using our guard tour system. Hold your team accountable and give yourself accurate records and documentation.
