Incident Management Mobile App for Property Operations

Our revolutionary Communicator mobile app is the ultimate solution that enables users to report Incidents, fill out forms, input necessary information, add Requests and Tasks. and manage everything whenever and wherever. All information reported on the mobile app goes directly to your facility’s Dispatch Queue and can also be viewed on our TrackPads. If your staff works in a noisy environment or you need to transmit messages confidentially, our app breaks down communication barriers and enables you to get real-time information to your team efficiently.

We are one of the only mobile apps that can work with any infrastructure setup. You can choose to use a WiFi connection, an existing cellular data network. You also have the option to access your data and record information while you are offline. Use it whenever, wherever, however.

Direct Two-Way Communication

Arm your front-line staff with the easiest and most efficient way to report Incidents and document relevant information

Real-Time Updates

As the status of Incidents, Requests, Tasks, or Activities change, Communicators enable your team in the field to update information in real-time.

Mass Communication and Updates

Send out critical alerts and notifications to one or all devices with pre-programmed templates that can be specific to each receiving device. Customize your alerts and messages for departments, teams and individuals. Keep everyone informed and updated at the most important times.

Upload Multimedia Easily

Send photos or videos between Communicator devices or directly to the Dispatch Queue. Lost child? BOLO? Send out information instantly to everyone that needs to be notified.

Icon-based = Easy-to-Use Interface

Customize the look and feel of the app by customizing the forms that can be displayed by Incident or Request type and by assigning icons to Incidents and Requests, ensuring that anything can be reported in seconds.

Works Offline – Never Lose Data Because of a Lost Connection

All of our mobile solutions work in an offline environment. You are able to save all your inputted data even if there is no internet connection. As soon as an internet connection is established, all of your data will automatically sync with our platform.

View Your Dispatch Queue from Anywhere

Permissions allow supervisors or managers to see the status of all Incidents and Requests on their Communicator.

Improve Your Customer Service

Request Tracker is built into our Communicator application, which means that you can respond to guests’ needs immediately. Users can see Requests that they are assigned to or those assigned to their team or department. Easily configure permissions.

Centralize Incidents, Requests, Messages, Tasks, and Activities on one application for your entire team. Having one app that manages a multitude of use cases increases staff efficiency, reduces onboarding time, and improves response time and operational effectiveness across your facilities.

Track Requests in the same place that you track Incidents, Messages, Tasks, and Activities occurring at your locations. You can easily add information into the Dispatch Queue and see their status via our standard color-coding designations.

Toggle between Incidents
Toggle between Incidents that you have been assigned or all Incidents that you have permission to view or edit.
Toggle between Requests
With one touch, you can click on Requests and toggle between Requests that you have been assigned or all Requests that you have permission to view or edit.
View Messages and Announcements
View Messages and Announcements, and review Notifications across all modules that you have access to on one mobile app.
Easy to Learn
Once you learn how to utilize one module on mobile, you know them all!

Communicator Messages and Departments-01

Receive messages from your team that contain real-time and relevant information. Toggle to Notifications to see all related information on the status of any Incidents that you have permission to view or edit on mobile.

Reduce Radio Traffic
Easily communicate with any of your team members directly from the mobile app to cut down radio traffic and expedite information sharing.
You Have a Choice
Choose your method of communication – whether it’s a message to their Communicator app, phone call, or email.
Send Information
Send information to a specific contact who is preloaded on the app or to a specific device.
Group Chat
Initiate a group chat with your team members, allowing you to have an open communication channel whenever necessary.

If you have any questions or problems while utilizing our Communicator app, someone is always one click away. We are always there for our customers wherever they are in the world. Our Customer Success team is trained to deliver the best experience possible, so do not hesitate to reach out to us directly. We’re here for you!

It's in Our Name
Tap the phone icon under Support to call us anytime. We’re here to help you 24/7. After all, it’s in our company name. 😀
Get a Fast Response
Email us to get a faster response 24/7/365.

IMS

Incident Management Reporting

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Live Mapping

Situational Awareness

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TrackPad

Mobile Incident Reporting

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Our customers love us.

“The web-based software solution that 24/7 Software could provide for Lord’s, we believed would enable us to open the system up to access by multiple internal stakeholders to help us learn about our entire operation and how to improve performance regularly. The only system that we felt could appeal to all of our needs was the one available through 24/7 Software, a US-based software company. We were impressed by their enthusiasm for their suite of products and with their desire to help meet our specific and unique requirements.”

Jeff Cards

Ground Superintendent | Lord's Cricket Ground | Marylebone Cricket Club

““The DID Safety Communications Center organized security checks to identify suspicious activity or hazards in soft target areas including the exterior of buildings, skyways, parking ramps/lots, and building roof access where Super Bowl 52 events and activities were taking place in downtown Minneapolis. I am impressed that I am finding new ways to use 24/7 Software to improve safety operations, collaboration efforts, and leverage other resources for public safety within the Minneapolis Downtown Improvement District."”

Shane Zahn

Director of Safety Initiatives | Mpls Downtown Improvement District (DID)

“24/7 Software enhanced our incident management, advanced our security operation, increased the productivity of our team, and continues to save us time through efficiency. That’s a game-changer for us. Now using 24/7 Software, I have these automatically generated emails go to a specific folder in my email system, and the best part is, it takes me 10 minutes or less to go through the failures.”

Bruce Peterson

Security Supervisor CHSS | Williamson Medical Center

“"The value of 24/7 Software is both substantive and aesthetic. A comprehensive system that is tailored to be understandable for each user will yield faster incident responses and more thorough records that will show who responded, what they did, and when they closed the matter. Nearly as important, the output from 24/7 Software shows that a venue’s incident reporting and response is the product of organized planning that is implemented correctly in real time."”

Steven A. Adelman

Adelman Law Group, PLLC, Scottsdale, AZ

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