Learn how to communicate effectively with customers in under two minutes by downloading the latest edition of this popular worksheet!
Whether you already have a winning system for role-playing customer service strategies in place, Paul Turner's* 2:00 Minute Drill worksheet can serve as your tool for practicing how to talk to customers in difficult situations.
This comprehensive worksheet will cover the following 3 important aspects for communicating effectively with customers:
- What it means to communicate with empathy
- Effective communication strategies
- Phrases that help resolve issues with positive results
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*Paul Turner is the award-winning director of event operations and security for AT&T Stadium and the Dallas Cowboys.
