Harmonising the Patron Experience at AT&T Performing Arts Center with 24/7 Software

Easy-to-use Mobile Apps for Facilities Management and Incident Management

The operational teams love 24/7 Software’s mobile applications for Incident and Facilities Management. These easy-to-use apps enable efficient task management, including work orders, preventative maintenance, inspections, and asset tracking. The teams are especially excited about the latest mobile app launch, enhancing their ability to manage tasks on the go.

Proactive Venue Operations with 24/7 Software

Incident Management

The transformation began with 24/7 Software’s Incident Management System (IMS). IMS’s proactive monitoring allowed the Center to track and respond to over 50,000 activities, ensuring rapid issue resolution and accountability. Comprehensive reports enabled management to analyse patterns and improve operations. The Task Manager solution was invaluable for event management, enabling seamless coordination and execution of tasks, making pre-event and post-event checklists effortless. This ensured smooth events, enhancing operational efficiency and the guest experience.

Facilities Management

The introduction of the Computerised Maintenance Management System (CMMS) brought a new level of precision to asset management. With 540 assets being tracked, the Center optimised maintenance schedules, extending the lifespan of critical equipment. By linking work orders and incidents together, the Center fostered collaboration across multiple departments, further enhancing operational efficiency. Scheduled maintenance tasks were managed proactively, reducing downtime and improving overall efficiency.

Achieving Remarkable Results

The results of this partnership were extraordinary. Response times improved dramatically, leading to faster resolution of incidents and heightened operational efficiency. Visitors expressed their satisfaction with the smooth and enjoyable experiences at the Center, highlighting the positive impact of the software solutions.

Enhanced security measures created a safer environment for both guests and staff, while streamlined operations and better resource management became the norm. The efficiency in facilities management led to reduced downtime and prolonged asset lifespan, setting a new standard for operational excellence.

The collaboration between AT&T Performing Arts Center and 24/7 Software has transformed the guest experience. Leveraging advanced technology, the Center sets new standards in event management and guest services, hosting over 700 events annually and solidifying its reputation as a premier cultural destination.