Elevating the Ultimate Fan Experience at SoFi Stadium and Hollywood Park: 24/7 Software's Innovations
![Sofi Stadium](https://www.247software.com/hs-fs/hubfs/%5BSBM%5D%20Case%20Studies/%5BSBM%5D%20SoFi%20Stadium%20and%20Hollywood%20Park/Sofi%20Stadium.png?width=1152&height=588&name=Sofi%20Stadium.png)
About SoFi Stadium and Hollywood Park
SoFi Stadium and Hollywood Park, an iconic sports and entertainment district located in Inglewood, California, is a sprawling testament to excellence in the world of entertainment. This epic destination is home to a remarkable array of venues, each contributing to its status as one of the most renowned sports and entertainment districts globally. With a storied history of hosting prestigious events, including Super Bowl LVI and Wrestlemania 39, and with preparations underway for upcoming global spectacles like the 2026 FIFA World Cup and the 2028 Olympics Opening and Closing Ceremonies, SoFi Stadium and Hollywood Park's success hinges on a dedicated and exceptional team.
Before 24/7 Software
SoFi Stadium and Hollywood Park wanted to prioritize delivering exceptional experiences for every guest - not only for prestigious stadium events but also throughout their retail, residential, public park, and office space venues.
Now
SoFi Stadium and Hollywood Park leverage 24/7 Software's Partner Integrations and Advanced Analytics solutions to streamline operations, enhance guest experiences, and maintain their status as industry leaders through improved incident response times, reduced labor hours, and increased staff efficiency, all while reinforcing their dedication to innovation and customer satisfaction.
A Glimpse into SoFi Stadium and Hollywood Park
SoFi Stadium and Hollywood Park encompasses a multitude of venues, each with its unique charm and purpose. From the awe-inspiring SoFi Stadium to the YouTube Theater and the vast retail, residential, public park, and office space, it is a world-class destination that caters to fans, guests, and visitors from around the world.
“Use of 24/7 Software’s Advanced Analytics solution has become a major component in how we work to provide extraordinary experiences for guests that visit Hollywood Park.”
Jeff Gillies - Senior Director of Industrial Control Systems | SoFi Stadium and Hollywood Park
The Quest for Excellence
This epicenter of entertainment is constantly abuzz, hosting an extensive range of events, from thrilling sports matchups to legendary music performances. Amidst the excitement, one common factor remains crucial: delivering an exceptional experience for every guest. To ensure this, SoFi Stadium and Hollywood Park have turned to the comprehensive suite of solutions offered by 24/7 Software, with a special focus on two groundbreaking products: Advanced Analytics and Partner Integrations.
“We have been able to build dashboards within the module to help identify trend data across multiple event categories, as well as our day-to-day operations.”
Jeff Gillies - Senior Director of Industrial Control Systems | SoFi Stadium and Hollywood Park
Leveraging 24/7 Software’s Latest Innovations
Partner Integrations
The venue operations teams have worked with 24/7 Software to implement multiple integrations that automate the creation, updating, and resolution of incidents and work orders. This helps to increase efficiency for Facility Management, Security, and Fan Experience teams. Integrations span the gamut of security and operations software—from weapons and drone detection to video analytics and restroom sensors.
Thanks to the Georgia Pacific KOLO integration, facilities management teams receive real-time notifications on their 24/7 Software mobile applications for work orders, enhancing operational efficiency. The data from this integration also allows facility teams to understand restroom usage holistically, in real-time, across all venues during events.
All integration data flows into the 24/7 Software analytics solution, creating a single pane of glass for analyzing operations and team performance.
Advanced Analytics
The venue operations team uses analytics dashboards to reduce incident response times, decrease labor hours, and measure and improve staff efficiency and accountability. Having the data from all integrated systems aggregated into one analytics tool allows the operations team to trace incidents, customer requests, and work orders from inception to resolution—allowing them to better understand root causes and affect outcomes.
"Use of 24/7 Software’s Advanced Analytics solution has become a major component in how we work to provide extraordinary experiences for guests that visit Hollywood Park. We have been able to build dashboards within the module to help identify trend data across multiple event categories, as well as our day-to-day operations,” said Jeff Gillies, Senior Director of Industrial Control Systems, SoFi Stadium and Hollywood Park “Use of these dashboards has resulted in a large improvement in response times on event days and reduction in labor hours spent producing event/daily reports. We have also been able to use this newly accessible data to measure staff efficiency."
SoFi Stadium and Hollywood Park continue to set the gold standard in the world of sports and entertainment. Their commitment to innovation, safety, and fan satisfaction remains unwavering. As they harness the full potential of 24/7 Software's suite of solutions, they reaffirm their position as pioneers in the industry.
In an environment where every moment matters, SoFi Stadium and Hollywood Park's commitment to excellence ensures that every visit to their world-class destination is nothing short of extraordinary.
“Use of these dashboards has resulted in a large improvement in response times on event days and reduction in labor hours spent producing event/daily reports. We have also been able to use this newly accessible data to measure staff efficiency.”
Jeff Gillies - Senior Director of Industrial Control Systems | SoFi Stadium and Hollywood Park