Elevating the Ultimate Fan Experience at SoFi Stadium and Hollywood Park: 24/7 Software's Innovations

A Glimpse into SoFi Stadium and Hollywood Park

SoFi Stadium and Hollywood Park encompasses a multitude of venues, each with its unique charm and purpose. From the awe-inspiring SoFi Stadium to the YouTube Theater and the vast retail, residential, public park, and office space, it is a world-class destination that caters to fans, guests, and visitors from around the world.

The Quest for Excellence

This epicenter of entertainment is constantly abuzz, hosting an extensive range of events, from thrilling sports matchups to legendary music performances. Amidst the excitement, one common factor remains crucial: delivering an exceptional experience for every guest. To ensure this, SoFi Stadium and Hollywood Park have turned to the comprehensive suite of solutions offered by 24/7 Software, with a special focus on two groundbreaking products: Advanced Analytics and Partner Integrations.

Leveraging 24/7 Software’s Latest Innovations

Partner Integrations

The venue operations teams have worked with 24/7 Software to implement multiple integrations that automate the creation, updating, and resolution of incidents and work orders. This helps to increase efficiency for Facility Management, Security, and Fan Experience teams. Integrations span the gamut of security and operations software—from weapons and drone detection to video analytics and restroom sensors.

Thanks to the Georgia Pacific KOLO integration, facilities management teams receive real-time notifications on their 24/7 Software mobile applications for work orders, enhancing operational efficiency. The data from this integration also allows facility teams to understand restroom usage holistically, in real-time, across all venues during events.

All integration data flows into the 24/7 Software analytics solution, creating a single pane of glass for analyzing operations and team performance.

Advanced Analytics

The venue operations team uses analytics dashboards to reduce incident response times, decrease labor hours, and measure and improve staff efficiency and accountability. Having the data from all integrated systems aggregated into one analytics tool allows the operations team to trace incidents, customer requests, and work orders from inception to resolution—allowing them to better understand root causes and affect outcomes.

"Use of 24/7 Software’s Advanced Analytics solution has become a major component in how we work to provide extraordinary experiences for guests that visit Hollywood Park.  We have been able to build dashboards within the module to help identify trend data across multiple event categories, as well as our day-to-day operations,” said Jeff Gillies, Senior Director of Industrial Control Systems, SoFi Stadium and Hollywood Park “Use of these dashboards has resulted in a large improvement in response times on event days and reduction in labor hours spent producing event/daily reports. We have also been able to use this newly accessible data to measure staff efficiency."   

SoFi Stadium and Hollywood Park continue to set the gold standard in the world of sports and entertainment. Their commitment to innovation, safety, and fan satisfaction remains unwavering. As they harness the full potential of 24/7 Software's suite of solutions, they reaffirm their position as pioneers in the industry.

In an environment where every moment matters, SoFi Stadium and Hollywood Park's commitment to excellence ensures that every visit to their world-class destination is nothing short of extraordinary.