We can all agree.
Your customers are the most crucial part of your job.
Your goal is to offer a safe, enjoyable, and pleasant experience for customers.
It doesn't matter what 'stuff' is involved – everything comes back to the people on your property.
Agree?
It requires a proactive operation to keep customers happy while keeping your operation running efficiently.
But how do you become proactive?
We know it's easier said than done.
Most of the time, you have too much on your plate to get a handle on things.
Here's a hint: you can't do it all alone.
Yes, you have your professional and expertly trained staff.
But they are human, and other things become their priority.
It's a good thing request tracking software exists to augment your team's ability to manage customer requests.
Did we mention it's your #1 solution?
Let's check it out!
KNOW HOW TO MANAGE CUSTOMER REQUESTS
We don't care who you are or what industry you work in; request tracker software can provide you with infinite value.
How are you currently keeping track of and handling customer requests?
Your customers need stuff.
Better yet, they will always need stuff.
Then, you must have a way to keep track of these requests.
It's so you can look good and make your customers feel confident in your ability to provide top-notch customer service, all the time.
Whether you work for an airport, a hotel, or a stadium (or anywhere else), your customers need stuff.
They need food; they need a car or taxi.
Whatever it might be they need, you should be able to efficiently and effectively deliver on their requests.
Don't you agree?
Keep reading if you agree, because you're about to see how you can manage customer requests using a request tracker software.
4 STEPS FOR MANAGING CUSTOMER REQUESTS EFFICIENTLY AND EFFECTIVELY
We're keeping this article simple and straight to the point for a reason:
There is no reason to overcomplicate this or to overwhelm you with unnecessary information.
You can quickly and efficiently handle customers' requests to keep your customers happy forever.
Your ability to accomplish this starts today:
- Using a request tracking solution for your operation affords you a couple of advantages.
You'll never overlook a customer request again! A massive benefit of implementing this solution.
Everything will be organized, so mix-ups and missed requests become a problem of the past.
Do you know the importance of responding efficiently to customer requests?
Do you?
Then, you should know the significance of implementing a progressive solution for your organization.
Here's what you need to know, and your four steps to managing and tracking customer requests like a professional:
- Customer Submits Request
- Reminders
- Manage Request Types
- Exceptional Customer Service
1. Customer Submits Request
When a customer submits a request, immediately send them a confirmation text and then another when your request has been dispatched to staff for completion.
Your goal is to ensure your customers have peace of mind.
So, you must put processes and a solution in place that allows you to accomplish this goal.
When your customers need something, let them know you're listening and on top of it.
Give them the real-time information they want.
Notify them when their requests have been received, dispatched, and completed by sending a text message to them no matter where they are.
It's a convenience for them, and it shows them that – to you – the details always matter.
2. Reminders
Whether your staff remembers to complete the request or not, send them a reminder for the request, so nothing slips through the cracks.
Like we said, the details matter.
With that said, you must guarantee that nothing slips through the cracks.
How useless is a solution for managing customer requests if nothing is achieved?
Your stress level depends on your staff's ability and willingness to deliver on requests.
Accountability is critical here because everyone is affected if one or many people on your team continue to slip up.
Here's your solution: give your staff request details in real-time.
By doing this, you ensure that all customer requests are not only completed but according to your established guidelines.
Don't forget, though; your solution can send reminders for each request to your staff automatically.
How's that for delivering exceptional customer service with maximum efficiency?
3. Manage Request Types
Categorize and manage all your request types, so you and your staff know how to locate resources and execute protocols to carry out all customer requests appropriately.
You can do a lot with this software.
Regardless of your industry, you can track and manage all sorts of requests and deliver based on your specific protocols to handle.
Are any of these requests common to your operation?
- Transport Requests
- Housekeeping Requests
- Suite Requests
- Taxi Requests
- Amenity Requests
- Food and Beverage Requests
Our list only touches the surface, but there shouldn't be a request your staff can't handle professionally with your solution and the right processes in place.
4. Exceptional Customer Service
Bring your process together with a smile. Deliver your customers' requests using excellent customer service practices that result in peace of mind.
Exceptional service leads to better business and more money for your organization.
It's important to understand:
How you carry out customer requests will determine whether you see them (your customers, of course) again or not; trust us.
Implement this solution and do everything we've outlined above – for your customers, staff, and you.
OVER TO YOU
You need a solution that can help you manage customer requests efficiently without getting in the way of high-priority incidents. Request tracker software is a crucial ingredient to ensuring your customers are and stay happy.
Now, all you need to do is show them the value of your #1 solution for managing their memories!
Editor's note: This post was originally published in February 2018 and has been updated for comprehensiveness and freshness.
