You’ve been through the ringer.
It’s been a long year, but a productive one.
You took over your property’s operation about twelve months ago. So, you’ve been quite busy making some much-needed changes and improvements.
Your new role didn’t start off great, though. Well, at least not the way you imagined it would.
Your predecessor did not leave you with much of a legacy to build on. You were forced to start over, which terrified you.
From inefficient processes to high employee turnover, to non-existent technology, you had your work cut out for you.
Everything was on your shoulders from the start. Your boss and staff were all looking at you to change things around for the better.
You were ready for the challenge – because ‘change’ was necessary. But, you weren’t so confident and clear on how to get the ball rolling.
You spent several weeks researching and reaching out to colleagues that have done it right; the consensus led you to ISS 24/7’s blog.
Here, you were introduced to the Proactive Operations methodology, and that’s when the real work started.
Now, you sit at the head of the table, not only at home but your operation too.
Good for you. You’ve earned it.
“Today, we celebrate the year-long mission we’ve accomplished,” you tell your staff. “Today, I give thanks to each one of you for your contribution to our achievement of being a proactive operation.”
Your team breaks out in cheer, and for the first time in a year, everyone gets to enjoy the fruits of their labor.
Feels good! Right?
All we want is for you to relish in your success.
We want you to employ Proactive Operations so that every year we can give thanks to you, a proactive operation.
We’re Thankful for Proactive Operations
Now, when you initially read the title to this article, you might’ve thought we were referring to the methodology of Proactive Operations.
You’re half right.
While we’re grateful for the methodology, today we’re giving thanks to you.
We’re thankful for all of the proactive operations that make up our industry and our community.
Not only are we grateful for the world-class operations that make up our client community, but also our future customers that are planning to be a proactive operation and those that have already achieved it.
We’re thankful because you have entrusted us to be your champion when it comes to employing top-notch technology throughout your property’s operation.
It does feel good knowing we can be a part of helping you keep your guests safe and your property running smoothly. It’s an extraordinary pleasure to work with the best operators and operations in the world.
We couldn’t be more grateful!
So, we promise to keep the Proactive Operations movement going full steam ahead for years to come.
We’re not letting up, and you shouldn’t either.
Proactive Operations is now, it’s the future, and we’re going to continue doing whatever it takes to help every operation achieve maximum performance.
We promise.
Become a Proactive Operation This Thanksgiving
Are you just learning about Proactive Operations or is your operation not quite where you want it to be?
Keep reading; because this section gives a polished starter pack for what you need to know about Proactive Operations before getting started.
Now, since we all tend to feast on Thanksgiving, we’ll keep this section light. That way, you can get back to family time.
OK, here’s the nitty-gritty of Proactive Operations you need to know before (or after) your Thanksgiving feast:
- Proactive means controlling a situation by causing something to happen rather than responding to it after it has happened.
- Operation, the singular of operations, means the condition of functioning or being active.
When you put the two words together, you get something we can all be thankful for – Proactive Operations.
Going into your new year, think of it as your new way of thinking, understanding, and executing your property’s operation.
Proactive Operations is where property operations utilize three critical powers to achieve maximum performance across all departments and units:
- Strategy
- Infrastructure
- Technology
Once in place, your effective strategy, newly-developed infrastructure, and optimized technology work as a whole to produce an operational powerhouse.
But, it’s important that you institute the methodology in order.
Why?
We’ve seen operations employ a piece or a couple of pieces of the puzzle, but the outcome is never the desired one.
You need all three, so it makes sense to address your strategy, move onto your infrastructure, and then worry about implementing the best technology in the marketplace.
How does that sound? Great, this will get you started.
Now, if you decide you haven’t had enough even after your Thanksgiving festivities – and a full stomach – check out our complete article on Proactive Operations here. (We always encourage a proactive mindset, so we never want to stop you from ‘indulging’ in your education.)
Over to You
Every time we’re asked what we’re thankful for here at ISS 24/7; the answer will always be “Proactive Operations.”
Thank you proactive operations from your friends at ISS 24/7!
