There are a lot of factors that determine a stadium’s status as a world-class venue, including seating, ticketing systems, climate control, accessibility, food and beverage services, and other amenities.
However, without a comprehensive, actionable stadium maintenance strategy, these factors won’t provide guests with the optimal experience they expect to have when they attend an event at your facility.
Large venues, such as, stadiums struggle with many of the same maintenance challenges:
What differentiates elite venues from the rest is how their facility operations teams approach these challenges.
Let’s take a closer look at what it takes to achieve—and maintain—world-class stadium status.
Facility maintenance can be broken down into three distinct categories:
This is the least cost-effective type of maintenance. Assets are repaired when poor performance is observed or a breakdown occurs, which can cause downtime in critical systems, reduce team and process efficiency, and create additional expenses for equipment repairs or replacement.
Exceptional facility maintenance requires repeatable processes and measurable success benchmarks. Here are some best practices that enable operations management teams to implement highly effective maintenance practices.
Asset reviews are essential to understanding where gaps exist in your policies, processes, and procedures.
It’s important to conduct both scheduled and unscheduled reviews to get the most accurate picture of how efficiently systems are functioning and where improvements are needed.
Ad hoc maintenance processes increase the risk of failures, breakdowns, and other incidents that can negatively impact customer experience and public safety.
Establishing standardized preventive and reactive maintenance processes will help ensure all assets are regularly assessed, all problems are proactively addressed, and staff are trained to respond appropriately to unplanned maintenance issues.
Proactively planning for facility maintenance and improvements helps facilities cost-effectively implement seamless improvements over time that maintain the facility’s reputation as a world-class event venue.
This strategy can include planned downtime for maintenance and improvements to minimize impact on guests, phased upgrades to spread out expenses, and a centralized operations management solution to track and monitor performance, productivity, and progress (more on this below).
Technology is a key component in operating and maintaining a world-class venue. Here are two essential software solutions you need to elevate your maintenance management:
CAFM software enables facility managers to align operations and maintenance with business objectives by leveraging technology to plan, deliver, and monitor activities that support space and asset management. These activities include preventive and reactive maintenance, customer service requests, and resource allocation.
24/7 Software’s CMMS solution provides facility operators at some of the world’s most renowned venues with the tools they need to streamline operations, optimize maintenance, accurately track inventory, and reduce costs.
Create, track, edit, and assign work orders with one click to ensure that issues are addressed immediately. Digitize forms and other documents to cut down on paperwork.
Create a configured web form that lets non-system users submit work orders for approval at any time.
Create a chain of approval based on attributes such as work order type, priority, or location, so you can keep control of a process from start to finish.
Automate maintenance across your asset base and easily set up preventive maintenance schedules with associated materials, labor, expenses, and attachments for review.
Schedule and conduct regular inspections to gain a comprehensive view of asset health and proactively identify issues in real time using the mobile app.
Set up automatic alerts to notify you when inventory is low so your team is never in a situation where they don’t have the materials they need.
Centralize storage of critical information related to your assets, including associated materials, warranties, meter readings, inspection histories, store contracts, and vendor agreements.
Unlike most CMMS solutions that fall short by siloing maintenance, 24/7 Software includes maintenance in a holistic strategy that connects everything from incident management and request response to guard tours and lost and found.
Want to see why world-class venues trust 24/7 Software with their operation management? Schedule a demo now.