Sports facility management isn’t a one-size-fits-all job. Whether it’s an NFL stadium in New York or a historic cricket ground in England, each venue has unique needs and challenges.
That’s why 24/7 Software’s flexible facility management technology works the way each venue does—helping venues of all sizes stay organized, keep guests safe, and create great experiences.
Here are six real-world examples of how 24/7 Software helps sports facilities—from small arenas to large entertainment venues—streamline operations and enhance customer experiences.
1. Cricket Ground: Lord’s
Known as the “Home of Cricket,” Lord’s Cricket Ground needed a modern solution to replace outdated pen-and-paper reporting and Excel spreadsheets, which caused delays in maintenance and safety response on match days.
How 24/7 Software Made a Difference
By implementing 24/7 Software’s Incident Management System, Lord’s improved real-time monitoring, communication, and coordination across security, maintenance, and customer service teams.
Key Impacts
- 50% reduction in critical incident callouts
- 70% faster dispatch times
- 40% increase in maintenance response and completion
24/7 Software isn’t just a technology provider—it’s a true partner, working closely with Lord’s Cricket Ground to ensure a seamless and responsive experience for both staff and visitors.
2. Sports and Entertainment Precinct: M&OP
Home to iconic venues such as AAMI Park and Rod Laver Arena, Melbourne & Olympic Parks (M&OP) hosts more than 2.6 million visitors annually. With a $972 million redevelopment underway, M&OP needed a more efficient way to manage operations and safety.
How 24/7 Software Made a Difference
By streamlining M&OP’s incident, job, and task management, 24/7 Software improved flexibility, communication, and efficiency—critical for large-scale events like the Australian Open.
Key Impacts
- 37% increase in jobs and incidents logged
- 68% increase in hazard reporting and resolution
- 400+ active users managing events and safety
M&OP prioritizes proactive operations and safety, and 24/7 Software has been instrumental in supporting these priorities, helping the organization maintain a high standard of event management and safety.
3. NFL Football Stadium: Buffalo Bills
The Buffalo Bills needed a solution to track incidents, improve real-time communication, and enhance reporting for better decision-making.
How 24/7 Software Made a Difference
With 24/7 Software, the Bills efficiently manage incidents, maintenance, and lost items in real time. The platform provides instant updates on security, lost children, and arrests while streamlining guest services. Automated reporting offers leadership immediate insights to enhance resource allocation and efficiency.
Key Impacts
- All incidents tracked through 24/7 Software since implementation
- A significant portion of incidents reported via the Conversations and Communicator app, with usage increasing over time
With real-time notifications for specific incident types, 24/7 Software enables the Buffalo Bills to promptly share emergency updates with all relevant parties, facilitating timely and coordinated responses to emergencies as they unfold.
4. Multi-Purpose Arena: Ball Arena
Ball Arena needed a solution to capture incidents, manage maintenance, and improve reporting across a variety of events, from sports games to concerts.
How 24/7 Software Made a Difference
24/7 Software provides Ball Arena with a platform for tracking incidents, maintenance, and activities, enabling proactive operations and better resource management. Automated reporting and analytics provide leadership with immediate insights, leading to more informed decision-making and enhanced fan experiences.
Key Impacts
- 50% increase in event productivity after deployment
- 3,200 calls for service managed captured annually
- 1,120 incidents captured annually
24/7 Software has provided Ball Arena with a unified solution that ensures proactive operations across key areas, driving improvements that enhance the overall fan experience.
5. Race Track: Dover International Speedway
Dover International Speedway needed a solution to track incidents, manage more than 1,000 event staff, and ensure efficient communication during high-traffic events such as NASCAR races and the Firefly Music Festival.
How 24/7 Software Made a Difference
24/7 Software streamlined Dover International Speedway’s operations, uniting five departments on one platform. This solution allows the team to track and respond to incidents proactively. Real-time reporting and intuitive features provide leadership with immediate insights, improving decision-making, coordination, and event safety.
Key Impacts
- 1,000+ event staff managed seamlessly
- 5 departments streamlined with 24/7 Software’s unified platform
- 100% of incidents and issues tracked and responded to
24/7 Software offers Dover International Speedway a cost-effective solution with exceptional customer support, simplifying event staff management and improving safety and security across multiple departments.
6. Multi-Facility Organization: MLSE
To maintain its reputation for excellence, Maple Leaf Sports & Entertainment (MLSE) wanted a solution to enhance operations and provide immediate insights to improve safety, security, and overall event management.
How 24/7 Software Made a Difference
24/7 Software’s Advanced Analytics module provides a data-driven view of events. Real-time dashboards in the Integrated Operations Center help MLSE’s team make quick decisions about security, medical incidents, and venue operations. Advanced analytics tracks and anticipates trends, optimizing resources and improving fan satisfaction.
Key Impacts
- Two in-event dashboards for instant analytics and decision-making
- Seamless integration with ticketing data for enhanced investigative reporting
The feedback from MLSE’s security operations team has been highly positive, as they now have access to real-time dashboards in the Integrated Operations Center. This allows them to make quick, informed decisions during events.
Transforming Sports Facility Management
These success stories highlight the power of smart, real-time solutions that allow teams to stay proactive and focused on what matters most—creating memorable moments for fans.
From legendary sports stadiums to multi-purpose arenas, 24/7 Software’s flexible platform reshapes how sports facilities manage operations, safety, and fan experiences.
Learn more about how to scale your venue with data-driven technology in our on-demand webinar highlighting Melbourne & Olympic Parks and the Melbourne Cricket Grounds.
