You walk into your office.
It's 7:30 AM, and you're feeling good today.
Yesterday was successful.
Everything went as planned – nothing out of the ordinary.
All is good across your operations, right?
But, that's not true, and you'll never know that because your current "tool" prevents you from understanding this.
You're not aware of the three people transported to the hospital for food allergies after eating at the same place.
You're also not aware of the many complaints regarding one of your staff members.
Why?
Either you're not using your operations management software to the fullest – or using one at all.
That's a severe problem.
We need to fix it today.
But, there's a chance we might get pushback from you.
Is "we're not very good with technology," going to be your response?
If not, that's good!
But, keep reading anyway because we'll share how to avoid facing this issue with your team in the future.
If you do believe you're "not very good at technology," we're going to share why that must not prevent you from using a real-time communications software solution.
Ready?
WE HEAR THIS OFTEN
"We’re not very good with technology” is something we hear from time to time.
But, we’re not buying it.
Why?
We know what your team is capable of with a little work at the beginning of implementing a top-notch software solution.
We’ve learned a few things after working with hundreds of world-class operations.
This fact is one:
- The problem is not your operation’s technological literacy.
Great solutions are made to be leveraged by anyone.
Your industry doesn’t matter.
Stuff happens, whether it’s an issue, incident, broken equipment, a customer needs something, or someone loses their wallet on any type of property, in every industry.
These solutions do require planning in the beginning to maximize the capabilities.
But, not having or using technology is much worse than believing you’re not good with it.
You’ve just got to make a move toward Proactive Operations.
And, away from your status quo.
OPERATIONS MANAGEMENT SOFTWARE IS ANOTHER MEMBER OF YOUR TEAM
There’s no doubt about it.
Operations management software saves time and makes your organization run efficiently.
It's another member of your team - that never sleeps.
All you have to do is put the right strategy in place to leverage it.
Don’t worry about your technical abilities, because a first-class solutions provider will hold your hand through:
- Setup
- Training
- Ongoing Practice (And Training)
1. Setup
The power of a world-leading solution is in its customization and scalability.
Your initial effort to implement software and then set it up according to your strategy and operational needs is what removes the friction of use down the road.
Many that claim they’re not very good at technology don’t realize the profound benefits of using a solution.
The setup of your solution is a critical component to the effectiveness of your property’s operation.
Take your strategy and put it into practice.
Set your team up for success by creating a solution for your operational needs that help you focus more on your job and less on inaccurate information.
You can’t be everywhere at once, but building your solution based on your processes creates a clear way to manage everything.
Think about it for a moment.
You’ve got a lot of information, protocols, and data to oversee.
Put it all in your solution.
Then, when you’re ready to enter issues, incidents, or anything else, you can select the correct information in no time.
No need to spend countless minutes or hours writing reports.
Spend that time optimizing your efforts.
Everything populates the way you need it when you need it.
Why?
You took the time to set up your system.
Now, you’re reaping the benefits!
2. Training
Operations management software is meant to make your life easier.
That’s why the best solutions providers take skill level into account.
If the software is not intuitive, easy to use, and flexible, it’s not going to make it in the operational environment for long.
Agree?
Your roles and responsibilities are evolving, so working with a solutions provider that provides you with easy-to-understand training will eliminate any lack of confidence.
Implement a software solution whereby you’ll gain confidence in your ability to use it, but you’ll also understand why you’re using it the way you are for your property.
You’ll even get much more out of the software than you initially think.
For example, you’ll become a pro and gain the confidence to train your staff with ease.
3. Ongoing Practice (And Training)
A leading solutions provider understands the importance of being proactive and always evolving.
Things will happen.
New issues or bottlenecks will surface.
But that’s OK.
By working with your provider, you continue to improve, and then optimize your abilities.
Technology never stops evolving.
Neither should your organization.
Work with your provider to achieve Proactive Operations and gain insights you never thought you’d be able to access. (You thought you’d never be good with tech either!)
- Use mobile apps to report and manage issues and incidents in real-time
- Leverage your platform to communicate and notify need-to-know groups of relevant information for real-time management
- Access your powerful reporting to scrutinize your operations and stay informed. Avoid surprises!
OVER TO YOU
We know that you might believe you’re not good with technology. But, we also know that not having or using operations management software is worse.
The good news is, you can work with a world-leading software solutions provider to achieve maximum performance – through the use of real-time communications technology.
Trust us.
Editor's note: This post was originally published in May 2018 and has been updated for comprehensiveness and freshness.
