As an operations manager at a large venue, you know that a single event can contain hundreds of incidents.
The hardest part of managing these incidents often comes after an event ends.
It usually falls to security and operations teams to “clean up-up” the IMS and makes sense of what happened during the chaos of a large event.
Part of that “clean-up” is making sure that the correct personnel and fans are associated with each incident.
If the incident involves law enforcement or potential litigation, the bar is raised on what is required for potential follow-up.
The incident management system becomes a case-management system of sorts, often containing links to video footage, timestamps of badge scans or door openings, and other evidence that may be used by either litigators or team representatives.
Fan conduct policies enforced by event organizers or sports leagues also put an additional burden on security and operations teams to collect adequate and accurate evidence of an incident.
This takes time.
Many security and operations managers we’ve spoken to spend hours after a game or concert, sorting through incidents and attaching evidence.
Most organizations would benefit from an incident management system that includes tools for automating the collection of evidence.
With the right tools in place, you can quickly and easily collect information from third-party systems without gathering tedious data from multiple solutions manually.
What Is Automated Evidence Collection?
Automated evidence collection uses technology to collect and manage digital evidence from computers and mobile devices.
This can include both user data and system data. Automated evidence collection allows organizations to quickly and easily collect data from devices, which can be used for investigations, audits, and other purposes.
When used in an incident management system, automated evidence collection can help organizations quickly and easily gather the data they need to resolve incidents.
It can also help ensure that all relevant data is collected and preserved, which can be critical in cases where legal action is taken.
This can include anything from photos, videos, text messages, and social media posts to timestamps of a door opening or of a badge being scanned. Automated evidence collection can be used in a number of ways, including:
- To help with the investigation of crimes or incidents
- To provide evidence in legal proceedings
- To support intelligence operations
AEC is an important part of any incident management system (IMS).
It can help speed up the investigative process and ensure that all relevant evidence is collected and managed effectively.
The Benefits of Automated Evidence Collection
Reducing Litigation
Regardless of its size and industry, every organization is susceptible to litigation.
The only way to mitigate the risk of litigation and reduce its costs is through a well-managed incident response plan that includes the collection and preservation of electronic evidence.
Automating the evidence collection process can improve the accuracy of the collected data, and reduce the amount of data that needs to be manually collected, and reduce attorney hours making sense of evidence.
This will help to ensure that your organization can quickly and effectively respond to any potential litigation while also minimizing the associated costs.
Improve Hand Off to Law Enforcement
When an incident occurs, your team needs to be able to collect and preserve evidence accurately.
This is essential to ensure a smooth hand-off to law enforcement, who will ultimately own the investigation.
Automating the evidence collection process can help your team do this quickly and easily.
An incident management system (IMS) partnered with other third-party automation tools can speed up the evidence collection process.
Your team can use the IMS to collect and preserve evidence when an incident occurs. This can help to ensure a smooth hand-off to law enforcement.
Save Post-Game Processing Time from Security Leader
Every organization that has an incident management system (IMS) is looking for ways to automate the process of evidence collection.
Automating this process can save valuable time and resources in the post-game processing phase of an incident.
Implementing Automated Evidence Collection in Your Organization
There are several different ways to automate the evidence collection process.
A Video Management System may do a great job of collecting and tagging video streams.
But finding the right video, from the correct location, and the correct time, with the right footage is still a rather time-consuming task, even in the most advanced systems.
By using data regarding the time and location of an incident and IMS integration can automatically identify the evidence needed.
Similar integrations are possible with access control systems, visitor management (or credentialing systems), body cameras, weapons detection, and identity solutions (such as ticketing systems).
Over to You
In order to automate the process of evidence collection in your organization’s incident management system, you will need to make use of dedicated software.
24/7 Software offers a comprehensive platform that can help you manage incidents quickly and effectively.
By using our software, you’ll be able to efficiently manage incidents and ensure that evidence is collected and preserved correctly.
To find out more, please visit our website today.
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