“Jim!”
You scream for your operations manager.
“I got another call that the escalators are not working,” you shout.
He looks confused because the escalators are working fine.
“There is no problem with the escalators,” he responds with a perplexed look on his face.
“Well then, what’s the issue, why are they off?” you probe.
It looks like you caught Jim amid a forgetful moment once again.
The escalators are working fine – he just forgot to turn them on this morning.
He’s a phenomenal operations manager.
There’s no question.
But, oftentimes, he does forget the daily tasks that need to get done.
Today is a perfect example.
His stuff slips through the cracks, and someone is always waiting for him.
It frustrates you.
Stuff needs to get done.
You also want the confidence knowing your team is performing well.
But, there’s a significant problem throughout your operation.
You’re relying on your team, especially Jim, to complete critical operational tasks using the methods they determine.
For example, writing their to-dos on notepads, checklists, sticky notes, or whatever medium they decide today.
That’s not good.
You’ve got too much to get done today – it’s time to implement task management software.
Let’s get you managing these crucial tasks efficiently and effectively.
TASK MANAGEMENT SOFTWARE KEEPS YOUR OPERATION RUNNING SMOOTHLY
You need a solution to ensure your operational duties are completed.
We understand that you have a lot of those too.
That’s why every aspect of your operation needs attention.
Software helps.
It allows you to centralize your efforts for a specific function.
For example, operational tasks.
Think about it.
You have a solution for incidents, issues, and customer requests.
Why are you still operating behind the eight ball when it comes to tasks?
You shouldn’t have to scream across the office to Jim.
Not at all.
It must be the opposite.
You, Jim, and the rest of the team must know:
- Tasks that need to get done
- Days and times of those tasks
- Who the responsible person is for tasks
Everyone is on the same page.
But, that’s not all because one of your most significant challenges is met with task management software.
Any idea what that is?
- Ensuring your operational duties – such as turning on escalators – get done!
It seems simple, but your inability to manage tasks is preventing your team from executing.
That’s where the right solution can be deployed to help you.
3 Ways to Create Tasks
Your needs for creating tasks might change.
Task management software offers you options.
Solutions for your operation take into consideration the different criteria you might want to create tasks based on for maximum performance.
- Time
- Event Marker
- Previous Task
We get it; there’s nothing complicated about these.
But that’s what makes a solution like this so compelling.
You have simplicity, but now it’s manageable.
You can get stuff done the way it needs to get done and on time.
Let us explain.
1. Time
Poor Jim.
If your operation would’ve started using this solution a while back – you wouldn’t need to yell for him unless it’s to share some great news.
We have good news for you and Jim today.
Jim no longer needs to remember to turn on the escalators at 9 AM anymore.
You schedule this task for each day, and a reminder is sent to Jim via text, email, and proprietary mobile app (this depends on the solutions provider).
Jim looks professional now because you’re helping him take care of his responsibilities.
You’re the proactive leader he needed all along!
2. Event Marker
Some properties host events.
Does yours?
Need to stop selling alcohol at the start of the third period?
Schedule a task to be completed that’s triggered by an event marker.
- Parking gates open
- 1st Quarter
- 2nd Period
- 7th inning
It’s a simple way to manage your routine operational duties based on different events occurring on your property.
Keep it simple but efficient.
3. Previous Task
If you’re anything like us, you always want to provide value.
That’s why scheduling a task based on the previous task gives you the upper hand in creating value.
You might have a VIP on your property today –your boss.
While they’re visiting, show them the value of this solution and your drive to maximize performance.
Schedule a task to touch base with them every couple of hours.
Once one task is completed, the countdown to the next one starts.
Show them how proactive you are in getting things done.
Tasks like this can go a long way in showing your value and the value of this software solution.
OVER TO YOU
You’re responsible for many moving parts and functions throughout your property. That’s why managing even the simplest tasks is critical because once turning on an escalator slips through the cracks, you know other issues will follow.
This ongoing effect cripples your operation.
Task management software is a focused solution for operations determined to employ Proactive Operations and maximize their performance.
It’s time to get stuff done.
So, what’s on your schedule today?
Editor's note: This post was originally published in February 2018 and has been updated for comprehensiveness and freshness.
